Refund and Returns Policy
Cancellation & Refund Policy
At AltPPC, we aim to provide our customers with the best advertising solutions and services. We understand that circumstances may arise where you need to cancel your advertising campaign or request a refund. This Cancellation & Refund Policy outlines our procedures for cancellations and refunds to ensure a transparent and fair process for all users.
Cancellation of Advertising Campaigns
Cancellation Request: If you wish to cancel your advertising campaign, you must submit a formal cancellation request through your AltPPC account or contact our customer support team.
Cancellation Period: Cancellation requests can be submitted at any time. However, please note that we recommend allowing sufficient time before the scheduled start of your campaign to ensure a smooth cancellation process.
Cancellation Fees: Depending on the stage of your campaign and any incurred expenses, a cancellation fee may apply. This fee covers any non-recoverable costs associated with campaign partial delivery cost.
- Refund Eligibility: Refunds are typically provided under the following circumstances:
- Technical Errors: If your campaign experiences technical issues that prevent it from running as intended.
- Non-Delivery: In cases where your campaign fails to deliver the agreed-upon impressions or engagements due to issues on our end.
- Unapproved Content: If your ad content is rejected during the review process and cannot be modified to meet our policies.
- Refund Process: To request a refund, please contact our customer support team with a detailed explanation of the issue and relevant supporting documentation, such as screenshots or error reports.
- Refund Amount: The refund amount will be determined on a case-by-case basis, considering the specific circumstances and impact on the campaign’s performance.
Please note that refunds are typically not provided in the following situations:
- Changes in Advertising Objectives: If you decide to change your advertising objectives or creative content after campaign completed.
- Poor Campaign Performance: Refunds are not guaranteed if your campaign does not perform as expected due to factors beyond our control, such as market fluctuations or changes in user behavior.
If you have any questions or require further clarification regarding our Cancellation & Refund Policy, please do not hesitate to contact our customer support team.
AltPPC reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. It is the responsibility of users to review this policy periodically for any changes.
Last Updated: 16 Sep 2023.